The NUKI BRIDGE and your NUKI SMART LOCK have to be already set up with your original NUKI app and both must be paired correctly. You also must have integrated your NUKI BRIDGE as a gateway in the device manager

Open the devices tab of the NEO device manager and click “Import Devices”. Then select your NUKI BRIDGE from the offered gateway list. Now NEO displays the devices paired with the NUKI BRIDGE. Select the devices you want to import by checking the box. Finally click on “Import”. Now your NUKI SMART LOCK has been imported to AIO CREATOR NEO and can be integrated to your remotes.